Terms & Conditions

NASM Community Terms 

Overview

The following are the Terms specific for your use of the NASM Community (“NASM Community Terms”). Your use of the NASM Community is subject to these NASM Community Terms, the NASM's Terms & Conditions and the Privacy Policy posted on the NASM website and any other agreement you have with NASM. Additionally, candidates for certification and certification holders are subject to the rules set forth in the Candidate Handbook, including the Professional Codes of Conduct and all other policies concerning conduct.

Please work with an Administrator on your Account to contact your Account Manager or  contact support directly. For security purposes, your account will need to be verified. Other members and the Community Team will not be able to assist you with these requests.

Scope

These Community Terms apply within all community spaces and also apply when an individual is officially representing the NASM Community outside of the Community. Examples of representing our Community include using an official email address, posting via an official social media account, or acting as an appointed representative at an online or offline event.

Community Pledge

Each Community User (members, contributors and administrators) makes the following pledge by accessing the Community:

As a Community User of the NASM Community, I  pledge to make participation in the NASM Community a harassment-free experience for everyone, regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation. I pledge to act and interact in ways that contribute to an open, welcoming, diverse, inclusive, and healthy community.

Community Standards

Be friendly

Community Users must treat one another with respect. Community Users will not post any racist, sexist, discriminatory, threatening or otherwise insulting comments, will not use coarse language, make inappropriate jokes or otherwise harass other users.

Stay legal

Community Users may not post any pornographic, harassing or otherwise offensive material, share Third-party IP (as defined below), attempt to distribute any product or service that is illegal, distribute viruses or other material which gives you access to the computers or systems of other users, or generally anything that is considered illegal under any federal, state or local laws, regulation or ordinances.

Stay on topic

Please do not change the subject of a discussion to something not intended by the original poster. Any off-topic posting or “hijacking” of threads will result in content being removed and ultimately can cause such users to be denied access to the community.

No commercial use

Community Users may not use the NASM Community for commercial activities such as, but not limited to, the advertising or sale of products or services, the sending of commercial messages or spam, or the advertising of other chat forums or websites.

No sharing of private information

Community Users shall refrain from sharing personal information about themselves, other people or companies.  This includes telephone numbers, physical or email addresses, and financial, medical, educational, legal status or criminal information concerning a named individual or organization (“Private Information”).

Only original content and ideas

Community Users should post their own content and ideas in the NASM Community.  Sharing copyrighted content or intellectual property not owned by the Community User making the post (“Third-party IP”), violates the law and is not permitted. 

No multiple accounts

It is not allowed to own multiple accounts on the NASM Community. If the Community Team detects double accounts, all secondary accounts will be closed and such user may be banned from participating in the NASM Community.

Moderator actions

The Community Team reserves the right to change or remove content or to restrict access to individual users, should it be regarded as necessary. Community Users are not allowed to discuss actions taken by the Community Team on the NASM Community or any other forum. 

Be careful

Please only use the NASM Community to share accurate information that would be of interest to the NASM Community members and to support others in their learning and work journeys.  That said, before making decisions or taking actions based on information on the NASM Community, all Community Users are advised to confirm the accuracy of the information.  Neither NASM nor any Community User shall be held responsible for any negative consequences resulting from the use of any information or opinions derived from information posted on the NASM Community.

Examples of behavior that contributes to a positive environment for all NASM Community members include:

• Demonstrating empathy and kindness toward other people
• Being respectful of differing opinions, viewpoints, and experiences
• Giving and gracefully accepting constructive feedback
• Accepting responsibility and apologizing to those affected by our mistakes, and/or learning from the experience
• Focusing on what is best not just for us as individuals, but for the overall NASM Community

Examples of unacceptable behavior include:

• The use of sexualized language or imagery, and sexual attention or advances of any kind
• Trolling, insulting or derogatory comments, and personal or political attacks
• Giving and gracefully accepting constructive feedback
• Public or private harassment
• Publishing others' private information, such as a physical or email address, without their explicit permission
• Other conduct which could reasonably be considered inappropriate in a professional setting

Protect Your Access

You are responsible for protecting your account information.  If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us.

You can notify us by  contacting support.

Enforcement Responsibilities

The Community Team is responsible for clarifying and enforcing our standards of acceptable behavior and will take appropriate and fair corrective action in response to any behavior that they deem inappropriate, threatening, offensive, or harmful.

The Community Team has the right and responsibility to remove, edit, or reject posts,  comments, and other form of  content that are not aligned to these NASM Community.  NASM may  communicate reasons for moderation decisions when appropriate. If you hold a NASM certification, violations of these NASM Community Terms may be treated as a violation of the Professional Codes set forth in the Candidate Handbook and NASM reserves the right to take disciplinary action against a certification holder found to have violated these NASM Community Terms.

Instances of abusive, harassing, or otherwise unacceptable behavior may be reported to the Community Team, which is responsible for enforcement, by signing into the NASM Community and clicking the drop-down menu on the piece of content in question, and then clicking “Flag”. All complaints will be reviewed and investigated promptly and fairly. All Community Team members are obligated to respect the privacy and security of the reporter of any incident. Additional concerns may be addressed by contacting us directly at:  nasmcommunity@nasm.org

Community User Generated Content

Community Users are permitted to post relevant content that does not violate the Community Standards, as set forth above, in the NASM Community.

The content found in the NASM Community comes from a variety of sources, primarily from Community Users. NASM makes no claims or representations as to the accuracy, completeness, or truth of any material submitted by Community Users. NASM is not liable for any website links, or the information found at such websites, posted within the Community by any Community User. Such Website links may link to sites not administered or under the control of NASM and users should only open such links at their own risk. Remember that you are responsible for your own decisions to act upon the information provided by Community Users. NASM is not liable for any errors or delays in the content or transmission of postings in the NASM Community. NASM makes no guarantee of the confidentiality or privacy of any communication or information transmitted in the NASM Community, or on any website linked to the Community, or otherwise in connection with the Community. NASM will not be liable for the privacy of e-mail addresses, registration and identification information, Private Information, Third-party IP, confidential or trade-secret information disclosed by Community Users in the NASM Community.

By participating in the NASM Community you grant NASM the right to use and republish any postings, comments, photographs, images, recordings of any kind or any other content you provide to the Community, in whole or in part, and without restriction as to changes or alterations, reuse or republication. The rights granted herein are royalty free and without compensation, and shall extend in perpetuity throughout the world and for any purpose whatsoever, including without limitation for marketing, advertising, editorial and other commercial purposes of NASM and in any and all media now known or hereafter created, including without limitation, NASM’s and its affiliates’ websites or social media platforms.

Age

You must be 13 years of age or older to access the NASM Community site.

Language

The supported language of the NASM Community site is English.

Copyright Infringement

If you believe that work belonging to you has been copied onto the NASM Community Site without your permission, please notify NASM by sending a written notification of claimed infringement to:

By mail:  Christine O'Connor  Ascend Learning  25 Mall Road  Burlington, MA 01803 

By email: compliance@ascendlearning.com

In accordance with the Digital Millennium Copyright Act, your notification must include:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.

Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Gainsight

NASM’s Community is supported by Gainsight, a third-party provider.

Gainsight Cookies

A cookie is a small piece of information that is stored on your computer as a file. Cookies enable Gainsight to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How Gainsight uses cookies

Information we obtain from cookies are used to analyze the community. Gainsight  uses this data to adjust the community to your personal preferences. Finally, when sending information about Gainsight or NASM products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which Gainsight cookies you want to allow. You can do so by clicking on the “Cookie settings” link in the footer of any page, adjust your preferences and submit. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

• Basic: Functional
• Normal: Functional + analytics
• Complete: Functional + analytics + social media + embedded videos

Refuse cookies

Don't you want to use Gainsight cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

Gainsight Tracking / Analytics

Gainsight collects browsing data from you to continuously improve your experience with the NASM Community and may share that data with NASM. Gainsight will not spam you nor sell your data to other parties.

Revisions

NASM reserves the right to modify these guidelines at any time, effective upon posting of the modified guidelines on the forum.

Made available on October 15, 2025.